DAFTAR
ISI
TANDA PERSETUJUAN SKRIPSI
...................................................................... i
TANDA PENGESAHAN SKRIPSI ...................................................................... ii
KATA PENGANTAR .......................................................................................... iii
ABSTRAK
............................................................................................................. v
DAFTAR ISI ......................................................................................................... vi
DAFTAR TABEL
............................................................................................... viii
DAFTAR GAMBAR
............................................................................................
ix
DAFTAR LAMPIRAN
......................................................................................... x
BAB I : PENDAHULUAN
A.
Latar Belakang Masalah
.................................................................. 1
B.
Perumusan Masalah
........................................................................ 3
C.
Tujuan dan Manfaat Penelitian
....................................................... 5
D.
Metode Penelitian ...........................................................................
6
E.
Sistematika Penulisan
....................................................................... 9
BAB II : LANDASAN TEORI
A.
Pengertian Manajemen .................................................................. 11
B.
Pengertian Manajemen Operasi
....................................................... 13
C.
Pengertian Manajemen Sumber Daya Manusia
.............................
14
D.
Transportasi .................................................................................... 15
E.
Pelabuhan ....................................................................................... 17
F.
Pengertian Upaya dan Menekan ................................................... 24
G.
Pengertian Terminal ........................................................................ 24
H.
Ukuran Kinerja Pelabuhan .............................................................. 29
I. Ukuran
Kinerja Bongkar Muat ........................................................ 33
J. Pengertian
Effektivitas
................................................................... 34
K. Pengertian Bongkar Muat dan
Pelaksanaannya
.............................. 35
BAB
III : GAMBARAN UMUM PT. PELABUHAN INDONESIA III
CABANG
TANJUNG
PERAK
A. Sejarah PT. Pelabuhan Indonesia III Cabang Tanjung
Perak ......... 39
B. Bidang dan Segmen Usaha ......................................................... 42
C.
Letak dan Fasilitas Terminal
......................................................... 43
D. Visi dan Misi
Perusahaan
................................................................ 48
E.
Struktur Organisasi PT. Pelabuhan Indonesia III Cabang Tanjung
Perak
.................................................................................................
49
F.
Tugas dan Wewenang dan Tanggung Jawab
................................... 50
BAB IV : ANALISIS DAN PEMBAHASAN
A. Analisis Perkembangan Effektivitas Berth Working
Time
Di Terminal Jamrud Utara Tahun
2012–2013 .............................. 54
B. Analisis Perkembangan Idlle Time Di Terminal
Jamrud Utara
Tahun 2012-2013 ......................................................................... 67
C. Analisis Upaya
Menekan Iddle Time Untuk Meningkatkan
Effektivitas Berth Working Time Di Terminal
Jamrud
Utara Tahun 2012-2013 ................................................................. 81
BAB V : PENUTUP
A.
Kesimpulan
.................................................................................... 93
B.
Saran
.............................................................................................. 94
DAFTAR PUSTAKA ...........................................................................................
96
DAFTAR RIWAYAT HIDUP
.............................................................................
98
LAMPIRAN
